 |
Home
Contact Us
Ask An Expert
-small-logo.jpg){kind=logo}
New Suite Of Topic-driven Workshops Launched For Contact Centre Managers UK - The Professional Planning Forum has launched a new suite of workshops focusing on specific topics of interest to all Contact Centre Managers irrespective of their department. Topics include The Power of One, First Contact Resolution, Driving Efficiency in Your Centre, Home Working and Creating the Agent and Team Leader dashboard. 
Designed to challenge their thinking and offer new and relevant ideas and concepts, these workshops are suitable for managers across the centre including Operations Managers, Team Leaders, Planners, Finance Administrators and HR Managers. John Casey, Director of Professional Development at the Planning Forum explains, ‘Everyone will benefit from these workshops, which will leave people motivated, wanting and able to make a difference on their return to the office.’ ‘A key advantage is the fact that these workshops are cross-disciplinary’, continues John. ‘To gain the momentum for real improvement requires co-operation from across the centre and hierarchy. By encouraging managers from different functions to focus on a single issue which we know significantly impacts both customer service and operational efficiency, we have seen how real change can be driven.’ The workshops are single day intensive events, comprised of a mix of classroom and workshop style sessions. Attendees receive all course materials as well as access to templates and models following the event. About Professional Planning Forum (PPF): The Professional Planning Forum is the independent industry body for effective resourcing and planning in the contact centre industry, working across all industry sectors to provide specialist support for contact centre professionals. Championing the importance of these critical skills, the Planning Forum is widely recognized for its best practice research and case studies, as well as the results-focused nature of its professional development training and in-company workshops.
|
 115,474 Global Members 
 
 |