 |
Home
Contact Us
Ask An Expert
-small-logo.jpg){kind=logo}
FrontRange Solutions Launches HEAT Plus Mobile To Reduce Help Desk Costs United Kingdom - December 1st, 2008 - FrontRange SolutionsTM, a developer of business software solutions, today announced the launch of HEAT(R) Plus Mobile, a new addition to its Service Desk solution that enables field-based technicians to access and update critical service management information through a BlackBerry(R) smartphone. 
Using HEAT Plus Mobile, not only can technicians be alerted to new problem tickets, they can also update and close calls as soon as the work is done, no matter where they are. They can even open new tickets while on-site. This offers a significant time and cost saving over having to wait for engineers to update tickets from their desk. Jason Holmberg, the Senior HEAT Product Manager at FrontRange Solutions said, "HEAT Plus Mobile turns a BlackBerry smartphone into a powerful go-anywhere Service Desk client, ensuring that technicians never miss an assignment and make optimal use of their time. With 24x7 access to mission critical data, this dramatically improves the productivity of the whole service organization."
FrontRange develops software and solutions enabling organisations to deliver customer management, using enterprise-class service and support, sales & marketing and contact management technology. A focus on research, development and continuous product refinement has produced software solutions which deliver optimum return on investment, by improving employee productivity to achieve both better customer relations and improved profitability.
|
 115,474 Global Members 
 
 |