UK - EMC Infra has launched a new ‘Readiness Assessment’, designed to help all types of organisations measure their readiness for an ITIL Service Catalog, and select the implementation strategy most appropriate to them. The instant online assessment provides ‘next steps’ and advice for those considering a Service Catalog as part of an initiative to bridge the communication gap between the Business and IT.

"EMC Infra is launching this simple and objective way for IT departments to kick-start their Service Catalog using an effective implementation approach that matches their organisation’s ITIL maturity and specific goals."

Positioned as a central component of the Service Portfolio within ITIL V.3, the Service Catalog contains a detailed list of services provided to the Business by IT. It establishes a shared view of priorities, focus, vision and goals,and provides a framework for developing productive IT-to-Business dialogue that improves IT’s ability to respond to business needs.

Date and Time Posted: Friday, November 28, 2008 12:09 PM

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