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CallScripter Can’t Predict The Future, But It Can Predict The Next Call United Kingdom - September 5, 2008 - CallScripter are thrilled to announce the latest addition to their Contact Centre Management Suite - Predictive Dialling. CallScripter provide simple, yet effective solutions to the industry. With CallScripter’s new predictive dialling functionality, today’s modern Contact Centres can ensure agent productivity is improved and so is ROI. 
Several contact centres have already been enjoying the benefits of the new Predictive Dial capabilities, reporting excellent results. Agent talk time has improved, but importantly abandoned call rates always remain within Ofcom guidelines, ensuring compliance. Customers already using CallScripter Predictive Dial include those within the charity fundraising and outsourced telemarketing sectors.
Commenting on the announcement Kevin Ellis, Sales Director of CallScripter says "We are thrilled with the current developments and growth of our software suite and the addition of Predictive Dialling seemed to be a natural progression." He continues "We have been looking to introduce Predictive Dial functionality for some time now, but we wanted to ensure the solution was seamlessly integrated to the rest of the application. By waiting and doing our homework, we believe we have come up with perfect solution and the time is now right to introduce Predictive Dial to the CallScripter family." CallScripter is part of County Contact Centres PLC, the AIM listed business services group, whose interests include software and outsourced contact centres. Headquarters are in Ipswich, Suffolk with global partners in the USA, Australia, France, Germany and the Netherlands. CallScriper provides solutions to a client base across a wide range of industries including Outsourcers, Financial Services, Helpdesk, Telemarketing, Internet Providers, Accident Management and Charities.
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