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 | Organisations Fail To Educate Employees About Risks From Online ShoppingISACA, a nonprofit association that serves more than 86,000 IT security, assurance and governance professionals globally, has carried out three simultaneous surveys (two in the US and one in the UK) to look at the latest trends in online shopping and workplace Internet safety.
Author: Neil Stinchcombe, ISACA | Published: 11/20/2008 |
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| Don’t Keep Me Hanging On The TelephoneNew independent research shows that 93% of their customers get through to the call centre on their first attempt. This figure rose to 98% in the retail sector, followed by 95% in the financial services and entertainment, leisure and travel sectors. |
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| Mountains Of Mobiles Left In The Back Of London’s Black CabsA survey shows that Londoners are more forgetful than ever, with the back of a London black cab being one of the most likely places to lose your mobile device as fretful and absentminded travellers rush onto their next destination leaving their precious mobile devices behind.
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| Study Shows Which Industries Offer The Best Customer ServiceThe Genesys study shows communications and financial services companies lead other industries in type and depth of contact centre technologies implemented. The study also provides insights into technology adoption across vertical industries. |
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| IT Professionals Less Concerned About Organisations’ Environmental ImpactThe findings of a survey highlight that senior IT professionals are feeling increasingly unconcerned about the impact their businesses are having on the environment. Most of the 100 respondents believe more needs to be done to persuade UK companies to reduce their negative impact on the environment, however there are mixed ideas about the type of measures required. |
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| Quality Management/Liability Recording Market Reaches Record $2.39 BillionDMG Consulting LLC, a provider of contact center and real-time analytics market research and consulting services has published the 2008 Quality Management/Liability Recording Market Share Report. This annual report is universally recognized as the most accurate, comprehensive and detailed financial analysis of this dynamic and aggressive growth market. |
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| Know Your Cybercrime Enemy In its Q2 2008 Web Security Trends Report, Finjan outlines the latest developments in the cybercrime commercialization economy. "It has evolved into a booming business, operating in a major shadow economy with an organizational structure that closely mimics the real business world." - Yuval Ben-Itzhak, Finjan’s CTO |
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