 | Wireless Provider, Car Insurance, Airline... Hero Or Villain?
We may hate having to pay the bill, but it is possible to have a good contact center experience with a car insurance agency.... |
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| DSL Provider, Hotel, Software Manufacturer, Airline... Hero Or Villain?
Booking vacations or calling contact centers to purchase software or DSL services can lead good and bad experiences.... |
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| Villain… Gas Utility
Booking evening appointments with gas utility proves a challenge; as worker trusted to do the job cancels a few hours before he was due to arrive.... |
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 | Villains...What Were They Thinking?
Tamara Wilhite discusses her experiences dealing with a humorous issue regarding mailing lists, and escape from solicitations.... |
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| Villains...TV, Phone & Cable Companies Failed To Meet Customer Expectations
What can you do when you keep getting bounced around from department to department or you never seem to get the answers you need? Here are three conta... |
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| Villains...Poor Service Leads To Lost Customers
Most people don’t mind navigating through IVR when they call a contact center as long as it eventually gets them to where they need to be - poor servi... |
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| Heroes...Great Service = Customer Loyalty
Great service equals customer loyalty and when your contact center promises to call back a customer, you may surprise them by actually keeping to your... |
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| Heroes... Cable, Travel & Storage - 3 Companies Pleasing 3 Customers
If your contact centers agents are knowledgeable about your products and services you could turn around a customer from wanting to cancel to wanting t... |
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| Heroes...Insurance Companies' Service Up To Par
Some people anticipate poor customer service when they get in touch with a contact center but there are positive experiences out there. Here are some ... |
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| Villain...Outbound Telemarketer Calls
Carl Friesen of Global Reach Communications goes over his troubles with telemarketers and why he doesn't usually buy anything.... |
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