 Another year, and we're doing it again! If you want to learn the best kept industry secrets, developed and used by the most successful companies and professionals in the world, this is the only place you'll get this kind of one on one learning experience!
They'll be sharing their secrets, telling their stories and networking with professionals like you!
And you ask, what makes this conference so excellent? What is all the hype about? Well, aside from the amazing networking opportunities, and the opportunity to learn about how to reduce staff turnover, train more efficient agents, and improve customer relationships, you will also have a chance to talk to these spectacular award winners, learn to perform better in your current role, and advance your career within the industry! |
Hear what these past delegates say about our conference: (Click to view)
What to expect at the Conference
By Raj Wadhwani, President ContactCenterWorld.com
Unique - This is unlike any other conference you have been to. We only allow award winners to present and we ban sales pitches. Even sponsors don’t get speaking opportunities. This is very much a learning event where we introduce over 50 presenters to share insights with you and their challenges. You will also be able to ask every presenter questions and you will get to know lots of the delegates and presenters very well. As well as the world class learning, you will also have some fun – we like everyone to try out 10 pin bowling, join us for some networking drinks and we are also looking to have a special training session on craps, blackjack and poker courtesy of the casino. Yes every presenter is also up for an award and uniquely you have the chance to vote and determine the best in the world. There is no other event in the world with such a diverse range of countries and leaders represented. It's simply unique. And if your CFO needs convincing, tell him 100% (unbelievable but true) of all the delegates in the previous 3 events we ran recommend the event. And just in case you are not satisfied, we also offer a money back guarantee.
So, expect to take lots of notes. Expect to have some fun. Expect a conference like no other!
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Don't just take our word for it:
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"I just wanted to thank you for the invitation. It was an extraordinary conference and beautifully organised. Normally I would report back on a single PowerPoint screen to our National Managers etc but in this case I am doing a full presentation including highly recommending ContactCenterWorld.com membership and attendance at the next one. I most certainly will be attending the next one."
~ Strategy & Future Mode of Operation Manager - Strategy & Planning, Customer Service, Consumer 'yes' OPTUS |
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"Thank you for the wonderful event you and your team has hosted. I really found it very informative and it was a great experience to have been part of a event such as the EMEA regional competition. Please pass on my thanks to the entire team that has assisted you in making the event as successful as it was. The team really made us feel welcome and part of a bigger contact centre family."
~Contact Center Manager, Standard Bank
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"I just wanted to take this opportunity to truly congratulate you and your outstanding team on putting together the most professional and information-packed seminar I have been to in ages. It was refreshing to hear of all of the unique ways that the various contact centers approach productivity and embrace the whole concept of employee engagement. Thanks again… that was a conference I will not soon forget and one that has set a standard in the call center industry in general as being just spectacular!"
~Vice President Business Development, CEAD |
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"I must admit, that your conference was an eye opener, far beyond what I expected. The level of participation and contribution was pretty keen as well as the interaction between participants. There is definitely an intense need from within the community to be "World Class" and even more greater need to continually keep critically comparing and reviewing this process positively. And ContactCenterWorld.com.com meets that need."
~Customer and Operations Support - Group Financial Services, Woolworths Limited
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