Our extensive collection of case studies illustrates best industry practice and how you can improve your contact center performance. Case studies are listed by the company they relate to, not who submitted them. Case studies are shown in order of date published with the most recent showing first.

Interested in contributing Case Studies? Submit Them Online Here

Vodafone Netherlands
See how Vodafone Netherlands is solving customer churn and improving their business.

Clínica Nª Sª del Perpetuo Socorro
Clínica Nª Sª del Perpetuo Socorro is a Spanish hospital in Grand Canary that handles several areas including geriatrics; urology; cardiology; endocrinology; clinical analysis; pathological anatomy - see how they utilize technology, staff, management, hand

TM System, Telemarketing Sistemas, SL.
Integration led by Altitude Software - Call Centre with limitations - The near future.

Percall
App-Line improves performance in the Sibilo Contact Center solution - read more for details on how it is improving their performance and the results they've achieved. This case study goes through implementation, growth, performance, advantages and evolutio

Proximedia
A focus on customer satisfaction, optimize Contact Center resources and outbound IVR helps Proximedia optimize resources while more efficiently meeting customer needs.

Portima
Portima’s Brokers Contact Center is a multimedia contact center for insurance brokers. When they needed some technology solutions they turned to Altitude.

Usablenet
Usablenet wanted to expand its mobile service in order to meet the increasing demands of its customers. Since deploying ZXTM, it has boosted performance significantly to enable the Usablenet Mobile service to handle in the region of 200,000 mobile users pe

Brasilcap
Integrated CRM, CTI and Dialer solution has brought real and tangible advantages to Brasilcap

Sitel
Altitude Software and SITEL team up to offer sophisticated multi-channel CRM services designed to help clients build and sustain lifetime relationships with their customers

Stock Uno
Stock Uno's Company, Challenge, Project and Future Plans

Eniro
Eniro’s services are designed to make it easy to find people, businesses and products via its printed directories, direct enquiry, internet and mobile phone services. They use eGain’s email management solution to support efficient levels of customer servic

Goldshield
Goldshield is a global pharmaceutical company, headquartered in the UK and listed on the London Stock Exchange. The company has offices in the UK, US and India and has achieved rapid growth both organically and through product acquisitions.

Vodafone Germany
Vodafone Germany - with approaching 34 million customers - is using data mining to help inform and drive CRM initiatives including marketing, customer service and customer retention.

Golfsmith
Golfsmith uses GMT Planet workforce management software to dramatically reduce time-to-answer and call abandonment rates as well as free up resources to tackle higher-value tasks.

la Feltrinelli
Over recent years, Gruppo Feltrinelli has grown both the number of its outlets and the number of its employees. It is now Italy's largest chain of bookshops with over 100 stores. Business processes in general, and staff planning in particular, are becoming